/* ============================================================
   SecureStay QR — Premium Design System v5.0
   Enterprise Security · Hospitality Grade · Portfolio Ready
   ============================================================ */

@import url('https://fonts.googleapis.com/css2?family=DM+Sans:ital,opsz,wght@0,9..40,300;0,9..40,400;0,9..40,500;0,9..40,600;0,9..40,700;0,9..40,800;1,9..40,400&family=DM+Mono:wght@400;500;600&display=swap');

/* ── Design Tokens ── */
:root {
  /* Core Palette */
  --c-bg:       #080C14;
  --c-surface:  #0D1420;
  --c-surface2: #111927;
  --c-surface3: #162033;
  --c-border:   #1D2A3F;
  --c-border2:  #243350;
  --c-border3:  #2E4068;
  --c-text:     #EDF1FB;
  --c-text2:    #7E8FAD;
  --c-text3:    #455470;

  /* Brand Accents */
  --c-blue:       #3B82F6;
  --c-blue-hi:    #60A5FA;
  --c-blue-deep:  #1D4ED8;
  --c-blue-lt:    #0F1E35;
  --c-blue-glow:  rgba(59,130,246,0.15);

  /* Status */
  --c-red:      #F43F5E;
  --c-red-hi:   #FB7185;
  --c-red-lt:   #1C0A10;
  --c-red-glow: rgba(244,63,94,0.18);
  --c-amber:    #F59E0B;
  --c-amber-hi: #FCD34D;
  --c-amber-lt: #1A1200;
  --c-green:    #10B981;
  --c-green-hi: #34D399;
  --c-green-lt: #051510;
  --c-purple:   #8B5CF6;
  --c-purple-hi:#A78BFA;
  --c-purple-lt:#110E22;
  --c-cyan:     #06B6D4;
  --c-cyan-lt:  #041318;
  --c-gold:     #F59E0B;

  /* Shadows */
  --shadow-xs:  0 1px 3px rgba(0,0,0,.4);
  --shadow-sm:  0 2px 8px rgba(0,0,0,.5), 0 1px 2px rgba(0,0,0,.3);
  --shadow-md:  0 4px 20px rgba(0,0,0,.6), 0 2px 6px rgba(0,0,0,.3);
  --shadow-lg:  0 12px 48px rgba(0,0,0,.7), 0 4px 12px rgba(0,0,0,.3);
  --shadow-xl:  0 24px 80px rgba(0,0,0,.8), 0 8px 24px rgba(0,0,0,.4);
  --shadow-blue: 0 4px 24px rgba(59,130,246,0.25);
  --shadow-red:  0 4px 24px rgba(244,63,94,0.3);

  /* Radii */
  --r-xs:  6px;
  --r-sm:  8px;
  --r-md:  12px;
  --r-lg:  16px;
  --r-xl:  22px;
  --r-2xl: 32px;

  /* Layout */
  --nav-h: 64px;
  --font: 'DM Sans', system-ui, -apple-system, sans-serif;
  --font-mono: 'DM Mono', 'Fira Code', monospace;

  /* Gradients */
  --grad-blue: linear-gradient(135deg, #3B82F6 0%, #60A5FA 100%);
  --grad-red: linear-gradient(135deg, #F43F5E 0%, #FB7185 100%);
  --grad-surface: linear-gradient(160deg, #0D1420 0%, #080C14 100%);
  --grad-hero: radial-gradient(ellipse 80% 50% at 50% -20%, rgba(59,130,246,0.12) 0%, transparent 70%);
  --grad-noise: url("data:image/svg+xml,%3Csvg viewBox='0 0 256 256' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.9' numOctaves='4' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23n)' opacity='0.04'/%3E%3C/svg%3E");
}

/* Light mode */
.light {
  --c-bg:       #F0F4FF;
  --c-surface:  #FFFFFF;
  --c-surface2: #F5F7FE;
  --c-surface3: #EDF0FA;
  --c-border:   #DDE3F2;
  --c-border2:  #C8D2E8;
  --c-border3:  #B3C0DC;
  --c-text:     #0B1120;
  --c-text2:    #4B5675;
  --c-text3:    #8A96B8;
  --c-blue:     #2563EB;
  --c-blue-hi:  #3B82F6;
  --c-blue-deep:#1D4ED8;
  --c-blue-lt:  #EEF3FF;
  --c-blue-glow:rgba(37,99,235,0.1);
  --c-red:      #E11D48;
  --c-red-hi:   #F43F5E;
  --c-red-lt:   #FFF1F3;
  --c-red-glow: rgba(225,29,72,0.1);
  --c-amber:    #D97706;
  --c-amber-hi: #F59E0B;
  --c-amber-lt: #FFFBEB;
  --c-green:    #059669;
  --c-green-hi: #10B981;
  --c-green-lt: #ECFDF5;
  --c-purple:   #7C3AED;
  --c-purple-hi:#8B5CF6;
  --c-purple-lt:#F5F3FF;
  --c-cyan:     #0891B2;
  --c-cyan-lt:  #ECFEFF;
  --c-gold:     #D97706;
  --shadow-xs:  0 1px 3px rgba(11,17,32,.06);
  --shadow-sm:  0 2px 8px rgba(11,17,32,.08), 0 1px 2px rgba(11,17,32,.04);
  --shadow-md:  0 4px 20px rgba(11,17,32,.1), 0 2px 6px rgba(11,17,32,.05);
  --shadow-lg:  0 12px 48px rgba(11,17,32,.12), 0 4px 12px rgba(11,17,32,.06);
  --shadow-xl:  0 24px 80px rgba(11,17,32,.16), 0 8px 24px rgba(11,17,32,.08);
  --shadow-blue: 0 4px 24px rgba(37,99,235,0.18);
  --shadow-red:  0 4px 24px rgba(225,29,72,0.2);
  --grad-hero: radial-gradient(ellipse 80% 50% at 50% -20%, rgba(37,99,235,0.08) 0%, transparent 70%);
}

/* Dark alias */
.dark {
  --c-bg:       #080C14;
  --c-surface:  #0D1420;
  --c-surface2: #111927;
  --c-surface3: #162033;
  --c-border:   #1D2A3F;
  --c-border2:  #243350;
  --c-border3:  #2E4068;
  --c-text:     #EDF1FB;
  --c-text2:    #7E8FAD;
  --c-text3:    #455470;
  --c-blue:       #3B82F6;
  --c-blue-hi:    #60A5FA;
  --c-blue-deep:  #1D4ED8;
  --c-blue-lt:    #0F1E35;
  --c-blue-glow:  rgba(59,130,246,0.15);
  --c-red:      #F43F5E;
  --c-red-hi:   #FB7185;
  --c-red-lt:   #1C0A10;
  --c-red-glow: rgba(244,63,94,0.18);
  --c-amber:    #F59E0B;
  --c-amber-hi: #FCD34D;
  --c-amber-lt: #1A1200;
  --c-green:    #10B981;
  --c-green-hi: #34D399;
  --c-green-lt: #051510;
  --c-purple:   #8B5CF6;
  --c-purple-hi:#A78BFA;
  --c-purple-lt:#110E22;
  --c-cyan:     #06B6D4;
  --c-cyan-lt:  #041318;
  --c-gold:     #F59E0B;
}

/* ── Reset ── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

html {
  scroll-behavior: smooth;
  -webkit-text-size-adjust: 100%;
}

body {
  font-family: var(--font);
  background: var(--c-bg);
  color: var(--c-text);
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  min-height: 100vh;
  transition: background 0.3s, color 0.3s;
  line-height: 1.6;
  background-image: var(--grad-noise);
}

/* Ambient hero glow on background */
body::before {
  content: '';
  position: fixed;
  top: 0; left: 0; right: 0;
  height: 100vh;
  background: var(--grad-hero);
  pointer-events: none;
  z-index: 0;
}

h1, h2, h3, h4 {
  font-weight: 700;
  line-height: 1.1;
  letter-spacing: -0.025em;
  color: var(--c-text);
}

p { color: var(--c-text2); line-height: 1.7; }

/* ══════════════════════════════════════════
   NAVBAR
══════════════════════════════════════════ */
.navbar {
  position: fixed; top: 0; left: 0; right: 0;
  height: var(--nav-h);
  background: rgba(8, 12, 20, 0.75);
  backdrop-filter: blur(24px) saturate(200%);
  -webkit-backdrop-filter: blur(24px) saturate(200%);
  border-bottom: 1px solid var(--c-border);
  z-index: 900;
  transition: background 0.3s, border-color 0.3s;
}

.light .navbar {
  background: rgba(240, 244, 255, 0.82);
}

.nav-inner {
  max-width: 1400px; margin: 0 auto;
  height: 100%; padding: 0 28px;
  display: flex; align-items: center; gap: 20px;
  position: relative; z-index: 1;
}

.logo {
  display: flex; align-items: center; gap: 9px;
  cursor: pointer; flex-shrink: 0; text-decoration: none;
  transition: opacity 0.2s;
}
.logo:hover { opacity: 0.85; }

.logo-mark {
  width: 32px; height: 32px;
  background: var(--grad-blue);
  border-radius: 9px;
  display: flex; align-items: center; justify-content: center;
  color: #fff;
  box-shadow: 0 2px 12px rgba(59,130,246,0.4);
  flex-shrink: 0;
}
.logo-mark .material-icons-round { font-size: 17px; }

.logo-wordmark {
  font-size: 0.9375rem; font-weight: 700; letter-spacing: -0.035em;
  color: var(--c-text);
}
.logo-accent { color: var(--c-blue); }

.nav-center {
  display: flex; align-items: center; gap: 1px;
  margin: 0 auto;
}

.nav-link {
  background: none; border: none;
  padding: 6px 13px; border-radius: var(--r-sm);
  font-size: 0.845rem; font-weight: 500;
  color: var(--c-text2); cursor: pointer;
  transition: background 0.15s, color 0.15s;
  font-family: var(--font);
  letter-spacing: -0.01em;
}
.nav-link:hover {
  background: rgba(255,255,255,0.05);
  color: var(--c-text);
}
.light .nav-link:hover { background: rgba(0,0,0,0.05); }

.nav-right {
  display: flex; align-items: center; gap: 7px; flex-shrink: 0;
}

.clock-chip {
  font-family: var(--font-mono);
  font-size: 0.75rem; font-weight: 500;
  color: var(--c-text3);
  background: var(--c-surface2);
  border: 1px solid var(--c-border);
  border-radius: var(--r-xs);
  padding: 5px 10px;
  letter-spacing: 0.04em;
}

.icon-btn {
  width: 34px; height: 34px; border-radius: var(--r-sm);
  border: 1px solid var(--c-border);
  background: var(--c-surface);
  display: flex; align-items: center; justify-content: center;
  color: var(--c-text3); cursor: pointer;
  transition: all 0.15s; flex-shrink: 0;
}
.icon-btn:hover {
  border-color: var(--c-border3);
  color: var(--c-text);
  background: var(--c-surface2);
  box-shadow: var(--shadow-xs);
}
.icon-btn .material-icons-round { font-size: 17px; }

.btn-nav-emergency {
  display: flex; align-items: center; gap: 6px;
  background: var(--grad-red);
  color: #fff;
  border: none; padding: 7px 15px; border-radius: var(--r-sm);
  font-size: 0.82rem; font-weight: 700; cursor: pointer;
  transition: all 0.2s;
  box-shadow: 0 2px 12px rgba(244,63,94,0.3);
  white-space: nowrap;
  letter-spacing: -0.01em;
  font-family: var(--font);
}
.btn-nav-emergency:hover {
  box-shadow: 0 4px 20px rgba(244,63,94,0.45);
  transform: translateY(-1px);
  filter: brightness(1.05);
}
.btn-nav-emergency .material-icons-round { font-size: 15px; }

.hamburger {
  display: none; background: none; border: none;
  color: var(--c-text); padding: 5px; cursor: pointer;
}

.mobile-nav {
  display: none;
  position: fixed;
  top: var(--nav-h); left: 0; right: 0;
  background: rgba(10, 14, 22, 0.97);
  backdrop-filter: blur(20px);
  border-bottom: 1px solid var(--c-border);
  padding: 10px 16px 16px;
  flex-direction: column; gap: 3px;
  z-index: 850;
  box-shadow: var(--shadow-lg);
}
.light .mobile-nav { background: rgba(240,244,255,0.97); }
.mobile-nav.open { display: flex; }

.mobile-nav button {
  background: none; border: none; padding: 10px 12px;
  border-radius: var(--r-sm); text-align: left;
  font-size: 0.875rem; color: var(--c-text2); cursor: pointer;
  font-family: var(--font); font-weight: 500;
  transition: background 0.15s, color 0.15s;
}
.mobile-nav button:hover { background: var(--c-surface2); color: var(--c-text); }
.mobile-emergency {
  background: var(--c-red-lt) !important;
  color: var(--c-red) !important;
  font-weight: 700 !important;
  border: 1px solid rgba(244,63,94,0.2) !important;
}

/* ══════════════════════════════════════════
   PAGES
══════════════════════════════════════════ */
.page {
  display: none;
  padding-top: var(--nav-h);
  min-height: 100vh;
  animation: pageFadeIn 0.4s cubic-bezier(0.22, 1, 0.36, 1);
  position: relative; z-index: 1;
}
.page.active { display: block; }

@keyframes pageFadeIn {
  from { opacity: 0; transform: translateY(14px); }
  to   { opacity: 1; transform: translateY(0); }
}

.section {
  max-width: 1200px;
  margin: 0 auto;
  padding: 88px 32px;
}

.section-tag {
  display: inline-flex; align-items: center; gap: 7px;
  font-size: 0.68rem; font-weight: 700; letter-spacing: 0.16em;
  color: var(--c-blue); text-transform: uppercase;
  margin-bottom: 20px;
}
.section-tag::before {
  content: '';
  width: 14px; height: 1.5px;
  background: var(--c-blue);
  display: inline-block;
  border-radius: 2px;
}

/* ══════════════════════════════════════════
   HERO
══════════════════════════════════════════ */
.hero-section {
  min-height: calc(100vh - var(--nav-h));
  display: flex; align-items: center;
  padding: 0 32px; gap: 72px;
  max-width: 1400px; margin: 0 auto;
  padding-top: 64px; padding-bottom: 96px;
}

.hero-inner { flex: 1; min-width: 0; max-width: 620px; }

.hero-eyebrow {
  display: inline-flex; align-items: center; gap: 9px;
  background: var(--c-surface);
  border: 1px solid var(--c-border2);
  border-radius: 100px; padding: 5px 14px 5px 10px;
  font-size: 0.775rem; font-weight: 600; color: var(--c-text2);
  margin-bottom: 32px;
  box-shadow: var(--shadow-xs);
  letter-spacing: -0.01em;
}

.live-dot {
  width: 7px; height: 7px; border-radius: 50%;
  background: var(--c-green); flex-shrink: 0;
  box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.2);
  animation: livePulse 2.5s ease-in-out infinite;
}
.live-dot.small { width: 5px; height: 5px; }

@keyframes livePulse {
  0%, 100% { opacity: 1; transform: scale(1); box-shadow: 0 0 0 3px rgba(16,185,129,0.2); }
  50% { opacity: 0.7; transform: scale(0.85); box-shadow: 0 0 0 5px rgba(16,185,129,0.08); }
}

.hero-h1 {
  font-size: clamp(2.5rem, 4.5vw, 4rem);
  font-weight: 800;
  line-height: 1.03;
  letter-spacing: -0.04em;
  color: var(--c-text);
  margin-bottom: 22px;
}
.hero-h1 em {
  font-style: normal;
  background: linear-gradient(135deg, var(--c-blue) 0%, var(--c-blue-hi) 50%, #93C5FD 100%);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.hero-p {
  font-size: 1rem; max-width: 510px;
  color: var(--c-text2); margin-bottom: 40px;
  line-height: 1.75; letter-spacing: -0.005em;
}

.hero-actions {
  display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: 52px;
}

.btn-primary-lg {
  display: inline-flex; align-items: center; gap: 8px;
  background: var(--grad-blue); color: #fff;
  border: none; padding: 12px 22px; border-radius: var(--r-md);
  font-size: 0.9rem; font-weight: 700; cursor: pointer;
  box-shadow: var(--shadow-blue);
  transition: all 0.22s cubic-bezier(0.22, 1, 0.36, 1);
  letter-spacing: -0.02em;
  font-family: var(--font);
  position: relative; overflow: hidden;
}
.btn-primary-lg::after {
  content: '';
  position: absolute; inset: 0;
  background: rgba(255,255,255,0);
  transition: background 0.2s;
}
.btn-primary-lg:hover {
  box-shadow: 0 6px 28px rgba(59,130,246,0.45);
  transform: translateY(-2px);
}
.btn-primary-lg:hover::after { background: rgba(255,255,255,0.06); }
.btn-primary-lg:active { transform: translateY(0); }
.btn-primary-lg .material-icons-round { font-size: 17px; }

.btn-ghost-lg {
  display: inline-flex; align-items: center; gap: 8px;
  background: var(--c-surface);
  color: var(--c-text);
  border: 1px solid var(--c-border2);
  padding: 12px 22px;
  border-radius: var(--r-md); font-size: 0.9rem; font-weight: 600;
  cursor: pointer; box-shadow: var(--shadow-xs);
  transition: all 0.22s cubic-bezier(0.22, 1, 0.36, 1);
  letter-spacing: -0.02em;
  font-family: var(--font);
}
.btn-ghost-lg:hover {
  border-color: var(--c-border3);
  background: var(--c-surface2);
  box-shadow: var(--shadow-sm);
  transform: translateY(-2px);
}
.btn-ghost-lg:active { transform: translateY(0); }
.btn-ghost-lg .material-icons-round { font-size: 17px; color: var(--c-text2); }

.hero-metrics {
  display: flex; align-items: center; gap: 0;
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  border-radius: var(--r-xl); padding: 18px 28px;
  box-shadow: var(--shadow-md);
  position: relative; overflow: hidden;
}
.hero-metrics::before {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 1px;
  background: linear-gradient(90deg, transparent, rgba(59,130,246,0.4), transparent);
}

.metric { text-align: center; padding: 0 22px; }
.metric-value {
  display: block; font-size: 1.65rem; font-weight: 800;
  letter-spacing: -0.04em; color: var(--c-text);
}
.metric-value small { font-size: 0.85rem; font-weight: 700; letter-spacing: -0.01em; margin-left: 1px; }
.metric-label { font-size: 0.7rem; font-weight: 600; color: var(--c-text3); text-transform: uppercase; letter-spacing: 0.08em; margin-top: 3px; }
.metric-sep { width: 1px; height: 36px; background: var(--c-border); }

/* Hero visual */
.hero-visual { flex: 1; min-width: 0; display: flex; justify-content: center; align-items: center; }

.dash-preview {
  background: var(--c-surface);
  border: 1px solid var(--c-border2);
  border-radius: var(--r-xl);
  box-shadow: var(--shadow-xl), 0 0 0 1px rgba(59,130,246,0.08);
  overflow: hidden; width: 100%; max-width: 460px;
  position: relative;
}
.dash-preview::before {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 1px;
  background: linear-gradient(90deg, transparent 10%, rgba(59,130,246,0.5) 50%, transparent 90%);
}

.dash-preview-bar {
  display: flex; align-items: center; gap: 8px;
  padding: 13px 18px; border-bottom: 1px solid var(--c-border);
  background: var(--c-surface2);
}
.dp-dot { width: 10px; height: 10px; border-radius: 50%; }
.dp-dot.red { background: #FF5F57; }
.dp-dot.amber { background: #FEBC2E; }
.dp-dot.green { background: #28C840; }
.dp-title { font-size: 0.775rem; font-weight: 600; color: var(--c-text2); margin-left: 4px; flex: 1; letter-spacing: -0.01em; }
.dp-live {
  display: flex; align-items: center; gap: 5px;
  font-size: 0.7rem; font-weight: 700; color: var(--c-green);
  letter-spacing: 0.02em;
}

.dp-alerts { padding: 10px 16px 8px; display: flex; flex-direction: column; gap: 7px; }
.dp-alert {
  display: flex; align-items: center; gap: 8px;
  padding: 9px 12px; border-radius: var(--r-sm);
  font-size: 0.8rem; border: 1px solid;
  transition: all 0.2s;
}
.dp-alert.critical {
  background: linear-gradient(135deg, var(--c-red-lt) 0%, rgba(28, 10, 16, 0.5) 100%);
  border-color: rgba(244,63,94,0.25);
}
.dp-alert.high {
  background: linear-gradient(135deg, var(--c-amber-lt) 0%, rgba(26,18,0,0.5) 100%);
  border-color: rgba(245,158,11,0.2);
}
.dp-alert.medium {
  background: var(--c-surface2);
  border-color: var(--c-border);
}
.dp-alert-type { font-weight: 700; color: var(--c-text); flex: 1; letter-spacing: -0.01em; }
.dp-alert-room { font-weight: 500; color: var(--c-text2); font-size: 0.75rem; }
.dp-alert-time { font-size: 0.7rem; color: var(--c-text3); margin-left: auto; font-family: var(--font-mono); }

.dp-ai-strip {
  display: flex; align-items: center; gap: 12px;
  margin: 0 16px 16px; padding: 11px 14px;
  background: linear-gradient(135deg, var(--c-purple-lt), rgba(17,14,34,0.8));
  border: 1px solid rgba(139,92,246,0.2);
  border-radius: var(--r-md);
}
.dp-ai-icon { color: var(--c-purple-hi); font-size: 19px; }
.dp-ai-text { flex: 1; min-width: 0; }
.dp-ai-label { display: block; font-size: 0.775rem; font-weight: 700; color: var(--c-text); letter-spacing: -0.01em; }
.dp-ai-action { display: block; font-size: 0.7rem; color: var(--c-text2); margin-top: 1px; }
.dp-ai-sev { font-size: 0.65rem; font-weight: 800; letter-spacing: 0.1em; }
.critical-text { color: var(--c-red-hi); }

/* ══════════════════════════════════════════
   FEATURES
══════════════════════════════════════════ */
.features-grid {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(248px, 1fr));
  gap: 14px;
}

.feature-card {
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  border-radius: var(--r-lg); padding: 28px 24px;
  box-shadow: var(--shadow-xs);
  transition: all 0.25s cubic-bezier(0.22, 1, 0.36, 1);
  position: relative; overflow: hidden;
}
.feature-card::after {
  content: '';
  position: absolute; inset: 0;
  background: linear-gradient(135deg, rgba(59,130,246,0.04), transparent 60%);
  opacity: 0; transition: opacity 0.3s;
}
.feature-card:hover {
  border-color: var(--c-border3);
  box-shadow: var(--shadow-md);
  transform: translateY(-3px);
}
.feature-card:hover::after { opacity: 1; }

.feature-icon {
  width: 46px; height: 46px; border-radius: var(--r-md);
  display: flex; align-items: center; justify-content: center; margin-bottom: 18px;
  position: relative; z-index: 1;
}
.feature-icon .material-icons-round { font-size: 21px; }
.feature-icon.blue  { background: var(--c-blue-lt);   color: var(--c-blue-hi); box-shadow: 0 2px 12px rgba(59,130,246,0.15); }
.feature-icon.purple{ background: var(--c-purple-lt); color: var(--c-purple-hi); box-shadow: 0 2px 12px rgba(139,92,246,0.15); }
.feature-icon.amber { background: var(--c-amber-lt);  color: var(--c-amber-hi); box-shadow: 0 2px 12px rgba(245,158,11,0.15); }
.feature-icon.green { background: var(--c-green-lt);  color: var(--c-green-hi); box-shadow: 0 2px 12px rgba(16,185,129,0.15); }

.feature-card h3 { font-size: 0.9375rem; font-weight: 700; color: var(--c-text); margin-bottom: 8px; position: relative; z-index: 1; letter-spacing: -0.02em; }
.feature-card p { font-size: 0.85rem; position: relative; z-index: 1; line-height: 1.65; }

/* ══════════════════════════════════════════
   PROCESS
══════════════════════════════════════════ */
.process-track {
  display: flex; align-items: flex-start; justify-content: center;
  flex-wrap: wrap; gap: 0;
}
.process-step {
  text-align: center; flex: 1;
  min-width: 155px; max-width: 195px; padding: 0 12px;
}
.process-num {
  font-size: 0.65rem; font-weight: 800; letter-spacing: 0.14em;
  color: var(--c-blue); margin-bottom: 14px;
}
.process-icon {
  width: 58px; height: 58px; border-radius: 50%;
  background: var(--c-surface);
  border: 1px solid var(--c-border2);
  display: flex; align-items: center; justify-content: center;
  margin: 0 auto 16px;
  box-shadow: var(--shadow-sm), 0 0 0 4px var(--c-bg);
  transition: all 0.25s;
}
.process-icon .material-icons-round { font-size: 24px; color: var(--c-blue); }
.process-step:hover .process-icon {
  border-color: var(--c-blue);
  box-shadow: var(--shadow-blue), 0 0 0 4px var(--c-bg);
}
.process-step h4 { font-size: 0.9rem; font-weight: 700; color: var(--c-text); margin-bottom: 8px; letter-spacing: -0.02em; }
.process-step p { font-size: 0.8rem; }

.process-connector {
  flex-shrink: 0; width: 40px; height: 1px; background: var(--c-border);
  margin-top: 44px; border-top: 2px dashed var(--c-border2);
}

/* ══════════════════════════════════════════
   AI SECTION
══════════════════════════════════════════ */
.ai-section-wrap {
  background: var(--c-surface2);
  border-top: 1px solid var(--c-border);
  border-bottom: 1px solid var(--c-border);
  position: relative; overflow: hidden;
}
.ai-section-wrap::before {
  content: '';
  position: absolute; right: -100px; top: -100px;
  width: 500px; height: 500px;
  background: radial-gradient(circle, rgba(139,92,246,0.06) 0%, transparent 70%);
  pointer-events: none;
}
.ai-section-wrap .section { background: transparent; }

.ai-section {
  display: grid; grid-template-columns: 1fr 1fr;
  gap: 72px; align-items: center;
}

.ai-copy h2 { font-size: clamp(1.6rem, 2.5vw, 2.3rem); color: var(--c-text); margin-bottom: 16px; letter-spacing: -0.03em; }
.ai-copy p { margin-bottom: 24px; font-size: 0.925rem; }
.ai-bullets { list-style: none; display: flex; flex-direction: column; gap: 11px; }
.ai-bullets li {
  display: flex; align-items: flex-start; gap: 10px;
  font-size: 0.875rem; color: var(--c-text); letter-spacing: -0.01em;
}
.ai-bullets .material-icons-round { font-size: 16px; color: var(--c-green-hi); margin-top: 2px; flex-shrink: 0; }

.ai-mock-panel {
  background: var(--c-surface);
  border: 1px solid var(--c-border2);
  border-radius: var(--r-xl); padding: 24px;
  box-shadow: var(--shadow-lg);
  position: relative; overflow: hidden;
}
.ai-mock-panel::before {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 1px;
  background: linear-gradient(90deg, transparent, rgba(139,92,246,0.5), transparent);
}

.amp-header {
  display: flex; align-items: center; gap: 10px;
  margin-bottom: 18px; padding-bottom: 16px;
  border-bottom: 1px solid var(--c-border);
}
.amp-title { font-size: 0.875rem; font-weight: 700; color: var(--c-text); flex: 1; letter-spacing: -0.02em; }
.amp-live {
  display: flex; align-items: center; gap: 5px;
  font-size: 0.7rem; font-weight: 700; color: var(--c-green-hi);
}
.amp-row {
  display: flex; justify-content: space-between; align-items: center;
  padding: 9px 0; border-bottom: 1px solid var(--c-border);
}
.amp-row:last-child { border-bottom: none; }
.amp-key { font-size: 0.8rem; font-weight: 500; color: var(--c-text2); }
.amp-val { font-size: 0.8rem; font-weight: 700; color: var(--c-text); }

/* ══════════════════════════════════════════
   CTA + FOOTER
══════════════════════════════════════════ */
.cta-band {
  background: var(--c-surface);
  border: 1px solid var(--c-border2);
  border-radius: var(--r-2xl); padding: 52px 52px;
  display: flex; align-items: center; justify-content: space-between; gap: 32px;
  box-shadow: var(--shadow-md);
  position: relative; overflow: hidden;
}
.cta-band::before {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 1px;
  background: linear-gradient(90deg, transparent 10%, rgba(59,130,246,0.5) 50%, transparent 90%);
}
.cta-band::after {
  content: '';
  position: absolute; right: -80px; bottom: -80px;
  width: 400px; height: 400px;
  background: radial-gradient(circle, var(--c-blue-glow) 0%, transparent 70%);
  pointer-events: none;
}

.cta-text h2 { font-size: clamp(1.4rem, 2.5vw, 2.1rem); color: var(--c-text); margin-bottom: 8px; letter-spacing: -0.03em; }
.cta-actions { display: flex; gap: 10px; flex-shrink: 0; position: relative; z-index: 1; }

.site-footer { border-top: 1px solid var(--c-border); }
.footer-inner {
  max-width: 1200px; margin: 0 auto; padding: 36px 32px;
  display: flex; flex-direction: column; align-items: center; gap: 12px; text-align: center;
}
.footer-brand {
  display: flex; align-items: center; gap: 8px;
  font-weight: 700; font-size: 0.875rem; color: var(--c-text);
  letter-spacing: -0.02em;
}
.footer-brand .material-icons-round { color: var(--c-blue); font-size: 17px; }
.footer-inner p { font-size: 0.775rem; }
.footer-links { display: flex; gap: 20px; font-size: 0.775rem; color: var(--c-text3); }
.footer-links span { cursor: pointer; transition: color 0.15s; }
.footer-links span:hover { color: var(--c-blue); }

/* ══════════════════════════════════════════
   GUEST PAGE
══════════════════════════════════════════ */
.guest-layout {
  display: grid; grid-template-columns: 400px 1fr;
  min-height: calc(100vh - var(--nav-h));
}

.guest-access-panel {
  background: var(--c-surface);
  border-right: 1px solid var(--c-border);
  padding: 36px 28px;
  display: flex; flex-direction: column; gap: 18px;
  position: relative;
}
.guest-access-panel::before {
  content: '';
  position: absolute; top: 0; left: 0; bottom: 0; right: 0;
  background: linear-gradient(160deg, rgba(59,130,246,0.03) 0%, transparent 60%);
  pointer-events: none;
}

.gap-header h2 { font-size: 1.25rem; color: var(--c-text); margin-bottom: 5px; letter-spacing: -0.03em; }
.gap-header p { font-size: 0.83rem; }

.lang-select-wrap {
  display: flex; align-items: center; gap: 8px;
  background: var(--c-surface2);
  border: 1px solid var(--c-border);
  border-radius: var(--r-md); padding: 4px 12px;
  transition: border-color 0.2s;
}
.lang-select-wrap:focus-within { border-color: var(--c-border3); }
.lang-select-wrap .material-icons-round { font-size: 17px; color: var(--c-text3); }
.lang-select-wrap select {
  background: none; border: none; outline: none;
  font-size: 0.85rem; color: var(--c-text);
  padding: 8px 0; cursor: pointer; flex: 1;
  font-family: var(--font);
}

.btn-scan-full {
  display: flex; align-items: center; gap: 14px;
  width: 100%;
  background: var(--c-blue-lt);
  border: 1.5px solid rgba(59,130,246,0.25);
  border-radius: var(--r-lg); padding: 15px 16px;
  cursor: pointer; text-align: left;
  transition: all 0.22s cubic-bezier(0.22, 1, 0.36, 1);
  position: relative; overflow: hidden;
}
.btn-scan-full::before {
  content: '';
  position: absolute; inset: 0;
  background: linear-gradient(135deg, rgba(59,130,246,0.1), transparent);
  opacity: 0; transition: opacity 0.2s;
}
.btn-scan-full:hover {
  border-color: var(--c-blue);
  box-shadow: var(--shadow-blue);
  transform: translateY(-1px);
}
.btn-scan-full:hover::before { opacity: 1; }
.btn-scan-full > .material-icons-round:first-child { font-size: 26px; color: var(--c-blue-hi); flex-shrink: 0; position: relative; }
.bsf-title { display: block; font-size: 0.9rem; font-weight: 700; color: var(--c-blue-hi); letter-spacing: -0.02em; position: relative; }
.bsf-sub { display: block; font-size: 0.76rem; color: var(--c-text2); margin-top: 2px; position: relative; }
.bsf-arrow { color: var(--c-blue); margin-left: auto; position: relative; }

.or-divider {
  position: relative; text-align: center;
}
.or-divider::before {
  content: ''; position: absolute; top: 50%; left: 0; right: 0;
  height: 1px; background: var(--c-border);
}
.or-divider span {
  position: relative; background: var(--c-surface);
  padding: 0 14px; font-size: 0.75rem; color: var(--c-text3);
  font-weight: 500; letter-spacing: 0.04em;
}

.input-label {
  font-size: 0.72rem; font-weight: 700; color: var(--c-text3);
  letter-spacing: 0.1em; text-transform: uppercase;
}

.room-code-block { display: flex; flex-direction: column; gap: 8px; }
.room-code-row { display: flex; gap: 8px; }

.code-input-wrap {
  flex: 1; display: flex; align-items: center; gap: 10px;
  background: var(--c-surface2);
  border: 1.5px solid var(--c-border);
  border-radius: var(--r-md); padding: 0 14px;
  transition: border-color 0.2s, box-shadow 0.2s;
}
.code-input-wrap:focus-within {
  border-color: var(--c-blue);
  box-shadow: 0 0 0 3px rgba(59,130,246,0.12);
  background: var(--c-surface);
}
.code-input-wrap.error {
  border-color: var(--c-red);
  box-shadow: 0 0 0 3px rgba(244,63,94,0.1);
}
.code-icon { font-size: 17px; color: var(--c-text3); flex-shrink: 0; }

.code-input-wrap input {
  background: none; border: none; outline: none;
  font-family: var(--font-mono); font-size: 0.9875rem; font-weight: 600;
  color: var(--c-text); padding: 13px 0; width: 100%;
  letter-spacing: 0.08em;
}
.code-input-wrap input::placeholder {
  font-family: var(--font); font-weight: 400;
  letter-spacing: 0; color: var(--c-text3); font-size: 0.875rem;
}

.btn-code-submit {
  width: 46px; height: 46px; border-radius: var(--r-md);
  background: var(--grad-blue); color: #fff; border: none;
  display: flex; align-items: center; justify-content: center;
  cursor: pointer; flex-shrink: 0;
  transition: all 0.2s; box-shadow: var(--shadow-blue);
}
.btn-code-submit:hover { box-shadow: 0 6px 20px rgba(59,130,246,0.4); transform: translateY(-1px); }
.btn-code-submit:active { transform: translateY(0); }
.btn-code-submit .material-icons-round { font-size: 19px; }

.code-error {
  font-size: 0.78rem; color: var(--c-red-hi); font-weight: 500;
  min-height: 1.2em; transition: opacity 0.2s;
}

.code-hint {
  display: flex; align-items: flex-start; gap: 6px;
  font-size: 0.76rem; color: var(--c-text3); line-height: 1.5;
}
.code-hint .material-icons-round { font-size: 13px; margin-top: 2px; flex-shrink: 0; }

.location-card {
  display: flex; align-items: center; gap: 14px;
  background: var(--c-surface2);
  border: 1px solid var(--c-border);
  border-radius: var(--r-lg); padding: 15px;
  transition: border-color 0.4s, box-shadow 0.4s;
}
.location-card.verified {
  border-color: var(--c-green);
  box-shadow: 0 0 0 3px rgba(16,185,129,0.1), 0 2px 12px rgba(16,185,129,0.1);
}
.location-card.scan-flash {
  border-color: var(--c-green);
  box-shadow: 0 0 0 4px rgba(16,185,129,0.2), 0 0 24px rgba(16,185,129,0.12);
  animation: scanFlashPulse 0.6s ease;
}
@keyframes scanFlashPulse {
  0%   { box-shadow: 0 0 0 0 rgba(16,185,129,0.5); }
  70%  { box-shadow: 0 0 0 12px rgba(16,185,129,0); }
  100% { box-shadow: 0 0 0 4px rgba(16,185,129,0.15); }
}

.scan-confirm-badge {
  display: inline-flex; align-items: center; gap: 4px;
  background: var(--c-green-lt); color: var(--c-green-hi);
  border: 1px solid rgba(16,185,129,0.25);
  border-radius: 100px; padding: 3px 10px;
  font-size: 0.7rem; font-weight: 800; letter-spacing: 0.03em;
  margin-left: auto; white-space: nowrap;
  transition: opacity 0.5s ease, transform 0.5s ease;
  flex-shrink: 0;
}

.lc-icon {
  width: 38px; height: 38px; border-radius: var(--r-sm);
  background: var(--c-blue-lt);
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.lc-icon .material-icons-round { color: var(--c-blue-hi); font-size: 19px; }
.lc-body { flex: 1; min-width: 0; }
.lc-hotel { font-size: 0.85rem; font-weight: 700; color: var(--c-text); letter-spacing: -0.02em; }
.lc-room { font-size: 0.775rem; color: var(--c-text2); margin-top: 2px; }
.lc-right { display: flex; flex-direction: column; align-items: flex-end; gap: 4px; margin-left: auto; }
.lc-verified .material-icons-round { font-size: 17px; color: var(--c-green-hi); }
.lc-time { font-family: var(--font-mono); font-size: 0.72rem; color: var(--c-text3); }

/* Form panel */
.guest-form-panel {
  padding: 36px 40px;
  background: var(--c-bg);
  display: flex; flex-direction: column; gap: 22px;
}
.gfp-header h2 { font-size: 1.35rem; color: var(--c-text); margin-bottom: 5px; letter-spacing: -0.03em; }

.etype-grid {
  display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px;
}
.etype-card {
  background: var(--c-surface);
  border: 1.5px solid var(--c-border);
  border-radius: var(--r-lg); padding: 16px 12px;
  display: flex; flex-direction: column; align-items: center; gap: 7px;
  cursor: pointer;
  transition: all 0.22s cubic-bezier(0.22, 1, 0.36, 1);
  text-align: center;
  box-shadow: var(--shadow-xs);
  position: relative; overflow: hidden;
}
.etype-card::after {
  content: '';
  position: absolute; inset: 0;
  background: radial-gradient(circle at center, rgba(59,130,246,0.06), transparent 70%);
  opacity: 0; transition: opacity 0.3s;
}
.etype-card:hover {
  border-color: var(--c-border3);
  box-shadow: var(--shadow-sm);
  transform: translateY(-2px);
}
.etype-card:hover::after { opacity: 1; }

.etype-card.selected {
  background: linear-gradient(135deg, var(--c-blue-deep) 0%, var(--c-blue) 100%);
  border-color: var(--c-blue);
  box-shadow: 0 4px 20px rgba(59,130,246,0.35);
  transform: translateY(-2px);
}
.etype-card.selected::after { display: none; }
.etype-card.selected .etype-icon { background: rgba(255,255,255,0.15) !important; }
.etype-card.selected .etype-icon .material-icons-round { color: #fff !important; }
.etype-card.selected .etype-name, .etype-card.selected .etype-sub { color: #fff !important; }

.etype-icon {
  width: 46px; height: 46px; border-radius: var(--r-md);
  display: flex; align-items: center; justify-content: center;
  background: var(--ibg, #f0f0f0);
  transition: all 0.2s;
  position: relative; z-index: 1;
}
.etype-icon .material-icons-round { font-size: 22px; color: var(--ic, #666); }
.etype-name { font-size: 0.84rem; font-weight: 700; color: var(--c-text); position: relative; z-index: 1; letter-spacing: -0.02em; }
.etype-sub { font-size: 0.69rem; color: var(--c-text3); position: relative; z-index: 1; }

/* Severity preview */
.sev-preview {
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  border-radius: var(--r-md); padding: 13px 16px;
  transition: all 0.3s;
}
.sev-preview.hidden { display: none; }
.sev-preview-row {
  display: flex; align-items: center; gap: 10px; margin-bottom: 8px;
}
.sev-ai-icon { font-size: 15px; color: var(--c-purple-hi); }
.sev-ai-label { font-size: 0.75rem; font-weight: 700; color: var(--c-text2); flex: 1; text-transform: uppercase; letter-spacing: 0.07em; }
.sev-action-text { font-size: 0.8rem; color: var(--c-text2); margin: 0; }

/* Severity chips */
.sev-chip {
  padding: 3px 10px; border-radius: 100px;
  font-size: 0.67rem; font-weight: 800; letter-spacing: 0.08em;
  display: inline-block;
}
.sev-chip.critical {
  background: var(--c-red-lt);
  color: var(--c-red-hi);
  border: 1px solid rgba(244,63,94,0.2);
}
.sev-chip.high {
  background: var(--c-amber-lt);
  color: var(--c-amber-hi);
  border: 1px solid rgba(245,158,11,0.2);
}
.sev-chip.medium {
  background: rgba(16,12,0,0.8);
  color: #FCD34D;
  border: 1px solid rgba(252,211,77,0.15);
}
.light .sev-chip.medium {
  background: #FFFBEB;
  color: #854D0E;
  border: 1px solid rgba(133,77,14,0.2);
}

/* Textarea */
.textarea-block {}
.textarea-wrap {
  background: var(--c-surface2);
  border: 1.5px solid var(--c-border);
  border-radius: var(--r-lg); overflow: hidden;
  transition: border-color 0.2s, box-shadow 0.2s;
}
.textarea-wrap:focus-within {
  border-color: var(--c-blue);
  box-shadow: 0 0 0 3px rgba(59,130,246,0.1);
  background: var(--c-surface);
}

.textarea-wrap textarea {
  width: 100%; border: none; outline: none;
  background: none; font-family: var(--font); font-size: 0.875rem;
  color: var(--c-text); padding: 14px 16px; resize: none; min-height: 100px;
  line-height: 1.65;
}
.textarea-wrap textarea::placeholder { color: var(--c-text3); }

.textarea-footer {
  display: flex; align-items: center; justify-content: space-between;
  padding: 7px 10px 7px 16px;
  border-top: 1px solid var(--c-border);
  background: var(--c-surface2);
}
.voice-btn {
  display: flex; align-items: center; justify-content: center;
  width: 30px; height: 30px; border-radius: 50%;
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  color: var(--c-text2); cursor: pointer; transition: all 0.2s;
}
.voice-btn:hover { border-color: var(--c-blue); color: var(--c-blue); box-shadow: 0 0 0 3px var(--c-blue-glow); }
.voice-btn.listening {
  background: var(--c-red);
  border-color: var(--c-red);
  color: #fff;
  animation: livePulse 1s infinite;
  box-shadow: 0 0 0 4px var(--c-red-glow);
}
.voice-btn .material-icons-round { font-size: 16px; }
.char-count { font-size: 0.72rem; color: var(--c-text3); font-family: var(--font-mono); }

/* Silent toggle */
.silent-toggle-row {
  display: flex; align-items: center; gap: 14px;
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  border-radius: var(--r-md); padding: 13px 15px;
  transition: border-color 0.2s;
}
.silent-toggle-row:hover { border-color: var(--c-border2); }
.toggle-switch { position: relative; flex-shrink: 0; }
.toggle-switch input { opacity: 0; width: 0; height: 0; position: absolute; }
.toggle-track {
  display: block; width: 38px; height: 22px; border-radius: 100px;
  background: var(--c-border2); cursor: pointer; transition: background 0.25s;
  position: relative;
}
.toggle-switch input:checked + .toggle-track { background: var(--c-blue); box-shadow: 0 0 0 3px var(--c-blue-glow); }
.toggle-thumb {
  position: absolute; top: 3px; left: 3px;
  width: 16px; height: 16px; border-radius: 50%;
  background: #fff; transition: transform 0.25s cubic-bezier(0.34, 1.56, 0.64, 1);
  box-shadow: 0 1px 4px rgba(0,0,0,0.3);
}
.toggle-switch input:checked + .toggle-track .toggle-thumb { transform: translateX(16px); }
.silent-title { font-size: 0.85rem; font-weight: 600; color: var(--c-text); display: block; letter-spacing: -0.01em; }
.silent-desc { font-size: 0.76rem; color: var(--c-text3); display: block; margin-top: 2px; }

/* Submit button */
.btn-emergency-submit {
  width: 100%; padding: 17px; border: none;
  background: var(--grad-red); color: #fff;
  border-radius: var(--r-lg); font-size: 0.9375rem; font-weight: 800;
  letter-spacing: -0.01em; cursor: pointer;
  display: flex; align-items: center; justify-content: center; gap: 10px;
  box-shadow: var(--shadow-red);
  transition: all 0.22s cubic-bezier(0.22, 1, 0.36, 1);
  font-family: var(--font);
  position: relative; overflow: hidden;
}
.btn-emergency-submit::after {
  content: '';
  position: absolute; inset: 0;
  background: rgba(255,255,255,0);
  transition: background 0.2s;
}
.btn-emergency-submit:hover {
  box-shadow: 0 8px 32px rgba(244,63,94,0.45);
  transform: translateY(-2px);
}
.btn-emergency-submit:hover::after { background: rgba(255,255,255,0.06); }
.btn-emergency-submit:active { transform: translateY(0); }
.btn-emergency-submit:disabled { opacity: 0.55; cursor: not-allowed; transform: none; box-shadow: none; }

/* ══════════════════════════════════════════
   STAFF DASHBOARD
══════════════════════════════════════════ */
.staff-layout {
  display: grid; grid-template-columns: 272px 1fr;
  min-height: calc(100vh - var(--nav-h));
}

.staff-sidebar {
  background: var(--c-surface);
  border-right: 1px solid var(--c-border);
  padding: 24px 18px;
  display: flex; flex-direction: column; gap: 14px;
  position: sticky; top: var(--nav-h);
  height: calc(100vh - var(--nav-h));
  overflow-y: auto;
}
.staff-sidebar::-webkit-scrollbar { width: 4px; }
.staff-sidebar::-webkit-scrollbar-track { background: transparent; }
.staff-sidebar::-webkit-scrollbar-thumb { background: var(--c-border2); border-radius: 4px; }

.ss-profile {
  display: flex; align-items: center; gap: 11px;
  padding-bottom: 14px; border-bottom: 1px solid var(--c-border);
}
.ss-avatar {
  width: 38px; height: 38px; border-radius: var(--r-md);
  background: var(--grad-blue);
  display: flex; align-items: center; justify-content: center;
  color: #fff; flex-shrink: 0;
  box-shadow: 0 2px 10px rgba(59,130,246,0.3);
  font-size: 0.9rem; font-weight: 700;
}
.ss-name { font-size: 0.85rem; font-weight: 700; color: var(--c-text); letter-spacing: -0.02em; }
.ss-status { display: flex; align-items: center; gap: 5px; font-size: 0.72rem; color: var(--c-green-hi); margin-top: 2px; font-weight: 600; }

.ss-stats { display: flex; flex-direction: column; gap: 7px; }
.ss-stat {
  display: flex; align-items: center; gap: 11px;
  background: var(--c-surface2);
  border: 1px solid var(--c-border);
  border-radius: var(--r-md); padding: 11px 13px;
  transition: all 0.2s;
}
.ss-stat:hover { border-color: var(--c-border2); box-shadow: var(--shadow-xs); }
.ss-stat-icon {
  width: 34px; height: 34px; border-radius: var(--r-sm);
  display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}
.ss-stat-icon .material-icons-round { font-size: 17px; }
.ss-stat-icon.red    { background: var(--c-red-lt);    color: var(--c-red-hi); }
.ss-stat-icon.blue   { background: var(--c-blue-lt);   color: var(--c-blue-hi); }
.ss-stat-icon.green  { background: var(--c-green-lt);  color: var(--c-green-hi); }
.ss-stat-val { font-size: 1.25rem; font-weight: 800; color: var(--c-text); line-height: 1; letter-spacing: -0.03em; }
.ss-stat-label { font-size: 0.7rem; color: var(--c-text3); margin-top: 2px; }

.ss-divider { height: 1px; background: var(--c-border); }

.ss-action-btn {
  width: 100%; display: flex; align-items: center; gap: 8px; justify-content: center;
  padding: 10px; border-radius: var(--r-md);
  font-size: 0.845rem; font-weight: 700; cursor: pointer;
  transition: all 0.2s; border: 1px solid transparent;
  font-family: var(--font); letter-spacing: -0.01em;
}
.ss-action-btn.primary {
  background: var(--grad-blue); color: #fff;
  border-color: transparent;
  box-shadow: var(--shadow-blue);
}
.ss-action-btn.primary:hover { box-shadow: 0 4px 20px rgba(59,130,246,0.4); transform: translateY(-1px); }
.ss-action-btn.secondary {
  background: var(--c-surface2); color: var(--c-text);
  border-color: var(--c-border);
}
.ss-action-btn.secondary:hover { border-color: var(--c-border2); background: var(--c-surface3); }
.ss-action-btn .material-icons-round { font-size: 15px; }

/* Staff main feed */
.staff-main { padding: 26px; display: flex; flex-direction: column; gap: 18px; }

.staff-feed-header {
  display: flex; align-items: flex-start; justify-content: space-between; gap: 16px;
}
.staff-feed-header h2 { font-size: 1.25rem; color: var(--c-text); letter-spacing: -0.03em; }
.feed-meta { font-size: 0.775rem; color: var(--c-text3); margin: 0; }

.staff-feed-controls {}
.search-field {
  display: flex; align-items: center; gap: 8px;
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  border-radius: var(--r-md); padding: 0 13px;
  transition: border-color 0.2s, box-shadow 0.2s;
}
.search-field:focus-within {
  border-color: var(--c-blue);
  box-shadow: 0 0 0 3px rgba(59,130,246,0.1);
  background: var(--c-surface2);
}
.search-field .material-icons-round { font-size: 17px; color: var(--c-text3); }
.search-field input {
  background: none; border: none; outline: none;
  padding: 9px 0; color: var(--c-text); font-size: 0.85rem;
  width: 220px; font-family: var(--font);
}
.search-field input::placeholder { color: var(--c-text3); }

.filter-pills { display: flex; gap: 5px; flex-wrap: wrap; }
.pill {
  display: flex; align-items: center; gap: 5px;
  padding: 5px 13px; border-radius: 100px;
  font-size: 0.775rem; font-weight: 600;
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  color: var(--c-text2); cursor: pointer;
  transition: all 0.18s;
  letter-spacing: -0.01em;
}
.pill:hover { background: var(--c-surface2); border-color: var(--c-border2); color: var(--c-text); }
.pill.active {
  background: var(--c-blue-lt);
  border-color: rgba(59,130,246,0.3);
  color: var(--c-blue-hi);
}
.pill-dot { width: 5px; height: 5px; border-radius: 50%; }
.pill-dot.red { background: var(--c-red-hi); }
.pill-dot.amber { background: var(--c-amber-hi); }
.pill-dot.yellow { background: #FCD34D; }

/* Incident cards */
.incident-list { display: flex; flex-direction: column; gap: 10px; }

.incident-card {
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  border-radius: var(--r-lg); padding: 16px 18px;
  display: flex; gap: 14px; align-items: flex-start;
  border-left: 3px solid;
  box-shadow: var(--shadow-xs);
  transition: all 0.22s cubic-bezier(0.22, 1, 0.36, 1);
  animation: incidentIn 0.3s cubic-bezier(0.22, 1, 0.36, 1);
  position: relative; overflow: hidden;
}
.incident-card::before {
  content: '';
  position: absolute; inset: 0;
  background: linear-gradient(90deg, rgba(255,255,255,0.02), transparent);
  pointer-events: none;
}
.incident-card:hover {
  box-shadow: var(--shadow-md);
  border-color: var(--c-border2);
  transform: translateY(-1px);
}

@keyframes incidentIn {
  from { opacity: 0; transform: translateY(-10px); }
  to { opacity: 1; transform: translateY(0); }
}

.incident-type-icon {
  width: 38px; height: 38px; border-radius: var(--r-sm);
  display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}

.incident-body { flex: 1; min-width: 0; }
.incident-title { font-size: 0.875rem; font-weight: 700; color: var(--c-text); margin-bottom: 4px; letter-spacing: -0.02em; }
.incident-msg { font-size: 0.8rem; color: var(--c-text2); margin: 0 0 10px; line-height: 1.5; }
.incident-meta { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.incident-id { font-size: 0.7rem; font-family: var(--font-mono); color: var(--c-text3); }
.incident-timer { font-size: 0.7rem; font-weight: 600; color: var(--c-amber-hi); font-family: var(--font-mono); }
.incident-assignee {
  font-size: 0.7rem; font-weight: 600; padding: 2px 8px;
  border-radius: 100px;
  background: var(--c-surface2);
  color: var(--c-text2);
  border: 1px solid var(--c-border);
}

.incident-actions {
  display: flex; flex-direction: column; gap: 7px; align-items: flex-end; flex-shrink: 0;
}

.sev-badge-pill {
  padding: 3px 10px; border-radius: 100px;
  font-size: 0.66rem; font-weight: 800; letter-spacing: 0.07em;
}
.sev-badge-pill.critical {
  background: var(--c-red-lt);
  color: var(--c-red-hi);
  border: 1px solid rgba(244,63,94,0.2);
}
.sev-badge-pill.high {
  background: var(--c-amber-lt);
  color: var(--c-amber-hi);
  border: 1px solid rgba(245,158,11,0.2);
}
.sev-badge-pill.medium {
  background: rgba(16,12,0,0.8);
  color: #FCD34D;
  border: 1px solid rgba(252,211,77,0.15);
}
.light .sev-badge-pill.medium {
  background: #FFFBEB;
  color: #854D0E;
  border: 1px solid rgba(133,77,14,0.2);
}

.incident-btns { display: flex; gap: 5px; }
.btn-accept {
  display: flex; align-items: center; gap: 4px;
  padding: 5px 11px; border-radius: var(--r-xs);
  background: var(--c-green-lt); color: var(--c-green-hi);
  border: 1px solid rgba(16,185,129,0.2);
  font-size: 0.75rem; font-weight: 700;
  cursor: pointer; transition: all 0.18s;
  font-family: var(--font);
}
.btn-accept:hover {
  background: var(--c-green);
  color: #fff;
  border-color: var(--c-green);
  box-shadow: 0 2px 10px rgba(16,185,129,0.3);
}

.btn-resolve {
  display: flex; align-items: center; gap: 4px;
  padding: 5px 11px; border-radius: var(--r-xs);
  background: var(--c-surface2); color: var(--c-text2);
  border: 1px solid var(--c-border); font-size: 0.75rem; font-weight: 700;
  cursor: pointer; transition: all 0.18s;
  font-family: var(--font);
}
.btn-resolve:hover {
  background: var(--c-red-lt);
  color: var(--c-red-hi);
  border-color: rgba(244,63,94,0.3);
}
.btn-accept .material-icons-round, .btn-resolve .material-icons-round { font-size: 13px; }

.empty-state {
  text-align: center; padding: 64px 32px;
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  border-radius: var(--r-xl); color: var(--c-text3);
}
.empty-state .material-icons-round { font-size: 44px; color: var(--c-green-hi); margin-bottom: 16px; display: block; }
.empty-state h3 { font-size: 1.05rem; color: var(--c-text); margin-bottom: 6px; letter-spacing: -0.02em; }
.empty-state p { font-size: 0.83rem; }

/* ══════════════════════════════════════════
   ADMIN
══════════════════════════════════════════ */
.admin-wrap { max-width: 1320px; margin: 0 auto; padding: 40px 32px; }

.admin-head {
  display: flex; align-items: flex-start; justify-content: space-between;
  gap: 20px; margin-bottom: 28px; flex-wrap: wrap;
}
.admin-head h2 { font-size: 1.45rem; color: var(--c-text); letter-spacing: -0.03em; }
.admin-head-actions { display: flex; gap: 7px; flex-wrap: wrap; }

.btn-outline-sm {
  display: flex; align-items: center; gap: 6px;
  padding: 7px 14px; border-radius: var(--r-sm);
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  font-size: 0.8rem; font-weight: 600; color: var(--c-text2);
  cursor: pointer; transition: all 0.18s;
  font-family: var(--font); letter-spacing: -0.01em;
}
.btn-outline-sm:hover {
  border-color: var(--c-border2);
  color: var(--c-text);
  background: var(--c-surface2);
  box-shadow: var(--shadow-xs);
}

.btn-solid-sm {
  display: flex; align-items: center; gap: 6px;
  padding: 7px 14px; border-radius: var(--r-sm);
  background: var(--grad-blue); color: #fff; border: none;
  font-size: 0.8rem; font-weight: 700; cursor: pointer;
  transition: all 0.2s;
  box-shadow: var(--shadow-blue);
  font-family: var(--font); letter-spacing: -0.01em;
}
.btn-solid-sm:hover { box-shadow: 0 4px 18px rgba(59,130,246,0.4); transform: translateY(-1px); }
.btn-outline-sm .material-icons-round, .btn-solid-sm .material-icons-round { font-size: 15px; }

.kpi-row {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 14px; margin-bottom: 20px;
}
.kpi {
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  border-radius: var(--r-lg); padding: 20px 22px;
  box-shadow: var(--shadow-xs);
  transition: all 0.22s cubic-bezier(0.22, 1, 0.36, 1);
  position: relative; overflow: hidden;
}
.kpi::after {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 1px;
  background: linear-gradient(90deg, transparent, rgba(59,130,246,0.3), transparent);
}
.kpi:hover {
  box-shadow: var(--shadow-md);
  border-color: var(--c-border2);
  transform: translateY(-2px);
}

.kpi-icon {
  width: 38px; height: 38px; border-radius: var(--r-md);
  display: flex; align-items: center; justify-content: center; margin-bottom: 14px;
}
.kpi-icon .material-icons-round { font-size: 19px; }
.kpi-icon.red    { background: var(--c-red-lt);    color: var(--c-red-hi); }
.kpi-icon.blue   { background: var(--c-blue-lt);   color: var(--c-blue-hi); }
.kpi-icon.green  { background: var(--c-green-lt);  color: var(--c-green-hi); }
.kpi-icon.purple { background: var(--c-purple-lt); color: var(--c-purple-hi); }
.kpi-num { font-size: 1.9rem; font-weight: 800; letter-spacing: -0.04em; color: var(--c-text); }
.kpi-name { font-size: 0.76rem; color: var(--c-text3); margin-top: 4px; font-weight: 500; }
.kpi-delta { font-size: 0.73rem; font-weight: 700; margin-top: 8px; }
.kpi-delta.positive { color: var(--c-green-hi); }
.kpi-delta.improved { color: var(--c-blue-hi); }

.charts-row {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
  gap: 16px; margin-bottom: 16px;
}
.chart-box {
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  border-radius: var(--r-lg); padding: 22px;
  box-shadow: var(--shadow-xs);
  transition: box-shadow 0.2s;
}
.chart-box:hover { box-shadow: var(--shadow-sm); }
.chart-box-head {
  display: flex; align-items: baseline; justify-content: space-between;
  margin-bottom: 18px;
}
.chart-box h3 { font-size: 0.875rem; font-weight: 700; color: var(--c-text); letter-spacing: -0.02em; }
.chart-box-sub { font-size: 0.72rem; color: var(--c-text3); }

.heatmap-box { margin-top: 0; }
.heatmap-grid {
  display: grid; grid-template-columns: repeat(12, 1fr);
  gap: 5px; margin-bottom: 12px;
}
.heatmap-cell {
  aspect-ratio: 1; border-radius: 4px;
  background: var(--c-blue); cursor: pointer;
  transition: transform 0.15s, filter 0.15s, box-shadow 0.15s;
}
.heatmap-cell:hover { transform: scale(1.2); filter: brightness(1.2); box-shadow: 0 0 8px rgba(59,130,246,0.4); }
.heatmap-legend {
  display: flex; align-items: center; gap: 10px;
  font-size: 0.72rem; color: var(--c-text3);
}
.legend-bar {
  flex: 1; height: 5px; border-radius: 100px;
  background: linear-gradient(to right, var(--c-blue-lt), var(--c-blue));
}

/* ══════════════════════════════════════════
   MODALS
══════════════════════════════════════════ */
.modal-overlay {
  display: none; position: fixed; inset: 0;
  background: rgba(4, 6, 12, 0.75);
  backdrop-filter: blur(8px) saturate(150%);
  -webkit-backdrop-filter: blur(8px) saturate(150%);
  z-index: 1000;
  align-items: center; justify-content: center; padding: 24px;
}
.modal-overlay.open { display: flex; animation: overlayIn 0.22s ease; }
@keyframes overlayIn { from { opacity: 0; } }

.modal-box {
  background: var(--c-surface);
  border: 1px solid var(--c-border2);
  border-radius: var(--r-2xl); width: 100%; max-width: 460px;
  box-shadow: var(--shadow-xl), 0 0 0 1px rgba(59,130,246,0.06);
  animation: boxIn 0.32s cubic-bezier(0.34, 1.56, 0.64, 1);
  overflow: hidden;
  position: relative;
}
.modal-box::before {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 1px;
  background: linear-gradient(90deg, transparent 10%, rgba(59,130,246,0.5) 50%, transparent 90%);
}
@keyframes boxIn { from { transform: scale(0.88) translateY(24px); opacity: 0; } }

.modal-head {
  display: flex; align-items: center; gap: 14px;
  padding: 18px 22px;
  border-bottom: 1px solid var(--c-border);
}
.modal-head h3 { font-size: 0.9375rem; font-weight: 700; color: var(--c-text); letter-spacing: -0.02em; }
.modal-head-left { display: flex; align-items: center; gap: 14px; flex: 1; }
.modal-head-icon {
  width: 38px; height: 38px; border-radius: var(--r-md); flex-shrink: 0;
  display: flex; align-items: center; justify-content: center;
}
.modal-head-icon.blue { background: var(--c-blue-lt); color: var(--c-blue-hi); }
.modal-head p { font-size: 0.78rem; color: var(--c-text3); margin: 0; }

/* Scanner */
.scanner-box { max-width: 500px; }
.scanner-tabs {
  display: flex; border-bottom: 1px solid var(--c-border);
  background: var(--c-surface2);
}
.stab {
  flex: 1; display: flex; align-items: center; justify-content: center; gap: 6px;
  padding: 11px; font-size: 0.8rem; font-weight: 700;
  background: none; border: none; color: var(--c-text3); cursor: pointer;
  border-bottom: 2px solid transparent; transition: all 0.18s;
  font-family: var(--font); letter-spacing: -0.01em;
}
.stab:hover { color: var(--c-text); background: rgba(255,255,255,0.03); }
.stab.active {
  color: var(--c-blue-hi);
  border-bottom-color: var(--c-blue);
  background: var(--c-blue-lt);
}
.stab .material-icons-round { font-size: 15px; }

.qr-viewport {
  margin: 14px 22px;
  border-radius: var(--r-lg); overflow: hidden;
  background: var(--c-surface2); min-height: 260px;
  border: 1px solid var(--c-border);
}
.scanner-tip {
  display: flex; align-items: center; gap: 6px;
  font-size: 0.76rem; color: var(--c-text3);
  padding: 0 22px 18px; justify-content: center;
}
.scanner-tip .material-icons-round { font-size: 14px; }

.upload-zone {
  margin: 14px 22px;
  border: 2px dashed var(--c-border2);
  border-radius: var(--r-lg);
  padding: 40px 24px; text-align: center; cursor: pointer;
  transition: all 0.22s;
}
.upload-zone:hover {
  border-color: var(--c-blue);
  background: var(--c-blue-lt);
  box-shadow: inset 0 0 20px rgba(59,130,246,0.05);
}
.upload-zone-icon { font-size: 34px; color: var(--c-text3); margin-bottom: 10px; }
.upload-zone-title { font-size: 0.875rem; font-weight: 700; color: var(--c-text); margin-bottom: 4px; letter-spacing: -0.02em; }
.upload-zone-sub { font-size: 0.775rem; color: var(--c-text3); }

.upload-preview {
  display: flex; flex-direction: column; align-items: center;
  margin: 14px 22px 22px; gap: 12px;
}
.qr-img-wrap {
  position: relative; border-radius: var(--r-md);
  overflow: hidden; border: 1px solid var(--c-border);
  width: 176px; height: 176px;
  display: flex; align-items: center; justify-content: center;
  background: var(--c-surface2);
  box-shadow: var(--shadow-sm);
}
.qr-img-wrap img { width: 100%; height: 100%; object-fit: contain; }
.scan-anim-overlay {
  position: absolute; inset: 0;
  display: flex; align-items: flex-start; justify-content: center;
  background: rgba(59,130,246,0.04);
}
.scan-laser {
  width: 90%; height: 2px;
  background: linear-gradient(90deg, transparent, var(--c-blue), var(--c-blue-hi), var(--c-blue), transparent);
  box-shadow: 0 0 12px rgba(59,130,246,0.9);
  border-radius: 2px;
  animation: laserScan 1.6s ease-in-out infinite;
}
@keyframes laserScan {
  0%   { transform: translateY(0px);   opacity: 0.8; }
  50%  { transform: translateY(160px); opacity: 1;   }
  100% { transform: translateY(0px);   opacity: 0.8; }
}
.scanning-text {
  font-size: 0.8rem; color: var(--c-text2);
  display: flex; align-items: center; gap: 6px;
  font-weight: 500;
}
.btn-cancel-scan {
  background: none; border: 1px solid var(--c-border); color: var(--c-text3);
  border-radius: var(--r-sm); padding: 6px 18px; font-size: 0.78rem;
  font-weight: 700; cursor: pointer; transition: all 0.18s;
  font-family: var(--font);
}
.btn-cancel-scan:hover { border-color: var(--c-red); color: var(--c-red-hi); }

/* Success modal */
.success-box { max-width: 440px; }
.success-header { text-align: center; padding: 30px 32px 18px; }
.success-icon-wrap {
  width: 68px; height: 68px; border-radius: 50%;
  background: var(--c-green-lt);
  border: 2px solid rgba(16,185,129,0.2);
  display: flex; align-items: center; justify-content: center;
  margin: 0 auto 16px;
  animation: popIn 0.45s cubic-bezier(0.34, 1.56, 0.64, 1);
  box-shadow: 0 0 0 8px rgba(16,185,129,0.06);
}
@keyframes popIn { from { transform: scale(0); opacity: 0; } }
.success-icon-wrap .material-icons-round { font-size: 34px; color: var(--c-green-hi); }
.success-header h2 { font-size: 1.25rem; color: var(--c-text); margin-bottom: 5px; letter-spacing: -0.03em; }
.success-header p { font-size: 0.83rem; }

.ticket-details {
  margin: 0 22px;
  background: var(--c-surface2);
  border: 1px solid var(--c-border);
  border-radius: var(--r-lg); overflow: hidden;
}
.td-row {
  display: flex; justify-content: space-between; align-items: center;
  padding: 9px 15px; border-bottom: 1px solid var(--c-border);
  font-size: 0.83rem;
}
.td-row:last-child { border-bottom: none; }
.td-key { color: var(--c-text3); font-weight: 500; }
.td-val { font-weight: 700; color: var(--c-text); }
.td-val.mono { font-family: var(--font-mono); color: var(--c-blue-hi); }
.eta-highlight { color: var(--c-green-hi); font-weight: 700; }
.td-val.severity-critical { color: var(--c-red-hi); }
.td-val.severity-high { color: var(--c-amber-hi); }
.td-val.severity-medium { color: #FCD34D; }
.light .td-val.severity-medium { color: #854D0E; }

/* Progress track */
.progress-track {
  display: flex; align-items: center; margin: 18px 22px;
}
.pt-step { display: flex; flex-direction: column; align-items: center; gap: 5px; flex-shrink: 0; }
.pt-dot {
  width: 26px; height: 26px; border-radius: 50%;
  background: var(--c-surface2); border: 2px solid var(--c-border);
  display: flex; align-items: center; justify-content: center;
  transition: all 0.3s;
}
.pt-dot .material-icons-round { font-size: 13px; color: var(--c-text3); }
.pt-step.done .pt-dot {
  background: var(--c-green);
  border-color: var(--c-green);
  box-shadow: 0 0 0 4px rgba(16,185,129,0.15);
}
.pt-step.done .pt-dot .material-icons-round { color: #fff; }
.pt-step > span { font-size: 0.62rem; font-weight: 700; color: var(--c-text3); white-space: nowrap; letter-spacing: 0.02em; }
.pt-step.done > span { color: var(--c-green-hi); }
.pt-line { flex: 1; height: 2px; background: var(--c-border); }
.pt-line.done { background: linear-gradient(90deg, var(--c-green), var(--c-green-hi)); }
.pulse-ring {
  animation: ringPulse 1.8s infinite;
  border-color: var(--c-blue) !important;
  background: var(--c-blue-lt) !important;
}
.pulse-ring .material-icons-round { color: var(--c-blue) !important; }
@keyframes ringPulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(59,130,246,0.4); }
  50% { box-shadow: 0 0 0 6px rgba(59,130,246,0); }
}

.success-actions {
  display: flex; gap: 8px; padding: 18px 22px 22px;
}
.btn-track {
  flex: 1; display: flex; align-items: center; justify-content: center; gap: 6px;
  padding: 11px; border-radius: var(--r-md);
  background: var(--c-surface2); color: var(--c-text);
  border: 1px solid var(--c-border); font-size: 0.845rem; font-weight: 700;
  cursor: pointer; transition: all 0.2s;
  font-family: var(--font); letter-spacing: -0.01em;
}
.btn-track:hover {
  border-color: var(--c-blue);
  color: var(--c-blue-hi);
  background: var(--c-blue-lt);
}
.btn-track .material-icons-round { font-size: 15px; }
.btn-solid-modal {
  flex: 1; padding: 11px; border-radius: var(--r-md);
  background: var(--grad-blue); color: #fff; border: none;
  font-size: 0.845rem; font-weight: 700; cursor: pointer;
  transition: all 0.2s; box-shadow: var(--shadow-blue);
  font-family: var(--font); letter-spacing: -0.01em;
}
.btn-solid-modal:hover { box-shadow: 0 4px 18px rgba(59,130,246,0.4); transform: translateY(-1px); }

/* Track modal */
.track-box { max-width: 400px; }
.track-box .modal-head { display: flex; justify-content: space-between; padding: 18px 22px; }
.track-ticket {
  font-family: var(--font-mono); font-size: 1.25rem; font-weight: 800;
  color: var(--c-blue-hi); text-align: center; padding: 6px 0 18px;
  letter-spacing: 0.04em;
}
.track-timeline { padding: 0 22px; display: flex; flex-direction: column; gap: 0; }
.tt-step { display: flex; align-items: flex-start; gap: 13px; }
.tt-dot {
  width: 30px; height: 30px; border-radius: 50%; flex-shrink: 0;
  background: var(--c-surface2); border: 2px solid var(--c-border);
  display: flex; align-items: center; justify-content: center;
  transition: all 0.3s;
}
.tt-dot .material-icons-round { font-size: 14px; color: var(--c-text3); }
.tt-step.done .tt-dot {
  background: var(--c-green);
  border-color: var(--c-green);
  box-shadow: 0 0 0 4px rgba(16,185,129,0.12);
}
.tt-step.done .tt-dot .material-icons-round { color: #fff; }
.tt-step.active .tt-dot {
  background: var(--c-blue-lt);
  border-color: var(--c-blue);
  box-shadow: 0 0 0 4px var(--c-blue-glow);
}
.tt-step.active .tt-dot .material-icons-round { color: var(--c-blue-hi); }
.tt-body { padding-bottom: 22px; flex: 1; }
.tt-label { display: block; font-size: 0.845rem; font-weight: 700; color: var(--c-text); letter-spacing: -0.02em; }
.tt-time { display: block; font-size: 0.75rem; color: var(--c-text3); margin-top: 2px; font-family: var(--font-mono); }
.tt-line { width: 2px; min-height: 18px; margin-left: 14px; background: var(--c-border); margin-bottom: 0; }
.tt-line.done { background: linear-gradient(to bottom, var(--c-green), rgba(16,185,129,0.4)); }
.tt-line.active { background: linear-gradient(to bottom, var(--c-green-hi), var(--c-blue)); }
.track-box .btn-solid-modal { margin: 6px 22px 22px; width: calc(100% - 44px); display: block; }

/* ══════════════════════════════════════════
   TOASTS
══════════════════════════════════════════ */
.toast-container {
  position: fixed; bottom: 24px; right: 24px;
  display: flex; flex-direction: column; gap: 7px;
  z-index: 2000; max-width: 360px;
}
.toast {
  display: flex; align-items: center; gap: 10px;
  background: var(--c-surface2);
  border: 1px solid var(--c-border2);
  border-radius: var(--r-md); padding: 11px 15px;
  box-shadow: var(--shadow-lg);
  font-size: 0.845rem; font-weight: 600;
  color: var(--c-text);
  animation: toastIn 0.35s cubic-bezier(0.34, 1.56, 0.64, 1);
  backdrop-filter: blur(12px);
  letter-spacing: -0.01em;
}
.toast.removing { animation: toastOut 0.25s ease forwards; }
@keyframes toastIn { from { transform: translateX(120%) scale(0.95); opacity: 0; } }
@keyframes toastOut { to { transform: translateX(120%) scale(0.95); opacity: 0; } }
.toast .material-icons-round { font-size: 17px; flex-shrink: 0; }
.toast.success { border-color: rgba(16,185,129,0.25); }
.toast.success .material-icons-round { color: var(--c-green-hi); }
.toast.error { border-color: rgba(244,63,94,0.25); }
.toast.error .material-icons-round { color: var(--c-red-hi); }
.toast.warning { border-color: rgba(245,158,11,0.25); }
.toast.warning .material-icons-round { color: var(--c-amber-hi); }
.toast.info { border-color: rgba(59,130,246,0.25); }
.toast.info .material-icons-round { color: var(--c-blue-hi); }

/* ══════════════════════════════════════════
   RESPONSIVE
══════════════════════════════════════════ */
@media (max-width: 1024px) {
  .hero-section { flex-direction: column; padding-top: 40px; }
  .hero-inner { max-width: 100%; }
  .hero-visual { width: 100%; }
  .dash-preview { max-width: 100%; }
  .ai-section { grid-template-columns: 1fr; gap: 32px; }
  .ai-visual { order: -1; }
  .cta-band { flex-direction: column; text-align: center; }
  .cta-actions { justify-content: center; }
}

@media (max-width: 900px) {
  .guest-layout { grid-template-columns: 1fr; }
  .guest-access-panel { border-right: none; border-bottom: 1px solid var(--c-border); }
  .staff-layout { grid-template-columns: 1fr; }
  .staff-sidebar {
    position: static; height: auto;
    flex-direction: row; flex-wrap: wrap; padding: 18px;
  }
  .ss-stats { flex-direction: row; flex: 1; }
  .ss-stat { flex: 1; }
}

@media (max-width: 768px) {
  .nav-center, .nav-right { display: none; }
  .hamburger { display: block; }
  .nav-inner { padding: 0 18px; }
  .hero-metrics { flex-direction: column; gap: 12px; align-items: flex-start; }
  .metric-sep { width: 100%; height: 1px; }
  .metric { padding: 0; }
  .etype-grid { grid-template-columns: repeat(2, 1fr); }
  .process-track { flex-direction: column; align-items: center; }
  .process-connector {
    width: 2px; height: 24px; margin: 0;
    border-top: none; border-left: 2px dashed var(--c-border);
  }
  .section { padding: 48px 20px; }
  .admin-wrap { padding: 22px 16px; }
  .staff-main { padding: 18px 14px; }
  .kpi-row { grid-template-columns: repeat(2, 1fr); }
  .heatmap-grid { grid-template-columns: repeat(8, 1fr); }
  .modal-box { border-radius: var(--r-xl); }
  .guest-form-panel { padding: 24px 20px; }
  .cta-band { padding: 36px 28px; }
}

@media (max-width: 480px) {
  .hero-h1 { font-size: 2.1rem; }
  .hero-actions { flex-direction: column; }
  .btn-primary-lg, .btn-ghost-lg { width: 100%; justify-content: center; }
  .etype-grid { grid-template-columns: repeat(2, 1fr); }
  .kpi-row { grid-template-columns: 1fr; }
  .success-actions { flex-direction: column; }
  .toast-container { bottom: 16px; right: 16px; left: 16px; max-width: none; }
}